Subscription
Subscription editions include all service packs, flat-rate support, and feature updates and upgrades to new versions free of charge. A subscription is valid for one year, and is automatically extended by another year unless it is cancelled at least three months before the end of the contractual year.
Support
For Professional and Enterprise customers, our support service is included for the duration of the subscription. Customers with a Standard edition benefit from the knowledge base and forums, and can leverage the services of our support team, charged on a pay-per-use basis.