BI Support Services

Get help quickly via the Support Center or by calling us on +49 7531 90 60 10 or on our toll-free number for the US:

+1 800 256 3608


Support Flat Rate

Both the Professional and Enterprise Report Server Editions include support services on a flat-rate basis. Subscriptions are valid for 1 year, and are automatically extended by a year unless they are cancelled at least 3 months before the end of the term.

Ad Hoc Support

Even after your subscription has ex­pired you can still access our support services – for a fee of €2.50 / minute, plus VAT. You simply contact us via the support center and we will respond by telephone or email as you prefer, by the next working day at the latest. Calls are made at our own expense.

Support Hotline

Mon-Fri, 9am–12 noon and 2pm–5pm, CET (excepting public holidays and scheduled closed days).

At other times between 8:30am and 6pm, our Sales & Service team will arrange for someone to call you back.

The small print

Support Center - Getting Started

Our online support center is your central point of contact for all support-related questions.

  1. Log in to your user account, or create a new account.
  2. Register your product, and take a look at the support options mentioned above.
  3. Contact us via the support center. You can generally expect to receive a response within two business days.
   You can also check whether your question has already been asked in the knowledge base or in one of the forums free of charge.
    Please submit any product feedback via our contact form.


Support Center Login

 

Report Server Training Courses: Your Benefits

  • Learn to use the Report Server effectively and save valuable time.
  • Draw on the knowledge of the Report Server experts – whether you are a beginner or an advanced user.
  • Discover how you can easily generate analyses and reports, and find out how to get the most out of the Report Designer.
  • Learn a host of practical details about installation and configuration – perfect for administrators.
  • Benefit from individualized instruction and our trainers’ top tips and tricks.







Report Server Tailor-made training
Contents We offer custom courses for beginners and advanced users, designed to address your specific wishes and needs. Training packages provided via TeamViewer can also be arranged on an hourly basis.
Timing:
As arranged
Location
– At your premises
– At combit’s site in Konstanz, Germany
Online Video Conference
(on an hourly basis)
Timing as arranged
Agenda
Sample Topics
  • Using the designer
  • Creating report templates
  • Defining data sources
  • Basic terms and concepts: e.g. generating and printing labels, index cards, and lists
  • Planning reports
The content and length of each training course is fully tailored to your needs.
Pricing

Daily Rate
Up to 4 participants: €950 (plus VAT)
Additional participants: Price on application

Hourly Rate
Training via TeamViewer (online video conference):
€150 (plus VAT)

Our standard terms and conditions apply.

Last update: 2016-11-16
+1 800 256 3608 (toll-free North America only)