Inclusive Basic Support

Duration 30 days

Start
Begins the first time you contact our technical support department. It does not start with your purchase and registration, but when you contact our support services the first time. In the event of free updates or Service Packs, Basic Support does not start again.

Hotline
T +49 (0) 7531 90 60 20
Monday through Friday from 2.30pm to 5pm. (C.E.T.)
http://www.combit.net/en/support
support@combit.net
F +49 (0) 7531 90 60 23

Availability
Queries by telephone are handled as part of the basic support package in the afternoons between 2.30 and 5 pm free of charge; telephone queries during the mornings are exclusively regulated via support points (see below). Queries by e-mail or fax are not limited to any specific times. 

Support with Point Card

Please note: as of now we do not offer support points for List & Label anymore, however you can use your remaining points up until 31.12.2009. If you have neither Basic Support nor Points you have access to our Support Services with direct payment.

When
After Basic Support has expired

Access
After quoting your Support Point card number

Hotline
Monday through Friday from 2.30pm to 5pm (C.E.T.):
Phone +49 (0) 7531 90 60 20 
Outside these hours, during our business hours:
T +49 (0) 7531 90 60 10 
http://www.combit.net/en/support
support@combit.net
F +49 (0) 7531 90 60 23

Settlement
1 point = 1 telephone hotline contact during hotline hours Monday - Friday 2.30pm - 5pm (Central European Time), per incident, per 15 min (Billing is per commenced quarter of an hour)

1 point = 1 written support contact, per incident, via email, Internet or fax.

2 points = 1 telephone hotline contact during combit office hours, but outside telephone support hotline hours, per incident, per 15 min (Billing is per commenced quarter of an hour). Access via the combit sales department

Unused Points
For List & Label 12 and earlier versions you can use your remaining points up until Dec 31, 2009, after which they are no longer valid. When purchasing List & Label 13 we will credit your remaining Support Points against the purchase cost in form of an itemized bill.

Support with direct payment

When
After Basic Support has expired or after having used up all your Support Points.

Hotline
Monday through Friday from 2.30pm to 5pm (C.E.T.):
Phone +49 7531 90 60 20 
Outside these hours, during our business hours:
T +49 (0) 7531 90 60 10 
http://www.combit.net/en/support
support@combit.net
F +49 (0) 7531 90 60 23

Settlement
We calculate per quarter hour 45 € net (53.55 € gross). In order to keep the amount of effort to a minimum, and to speed up things in case the worst comes to the worst, we recommend, that you provide us with a confirmation for direct billing asap. So we can immediately respond to your questions or problem reports.