Support Services

First time here? Request a quote via email or by calling us on +49 7531 90 60 10 or
on our toll-free number for the US:

+1 800 256 3608


 

Support Options - Standard Edition
- Version 12 and lower
Professional Edition Enterprise Edition
Knowledge Base
Forums
Report Program Errors
Service Packs & RSS Feeds 1 year While subscription is valid While subscription is valid
Online Support Center € 45 per commenced
15-minute segment
Flat-rate support Flat-rate support
Telephone Support 1 € 45 per commenced
15-minute segment
Flat-rate support
Separate phone number
Flat-rate support
Separate phone number
Feature Upgrades
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Priority Support
-
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1) Monday to Friday 9am - 12am and 2pm - 5pm (CET). When calling outside of these hours, you can schedule a time for us to call you back.

 


Support Center - Getting Started

Our online support center is your central point of contact for all support-related questions.

  1. Log in to your user account, or create a new account.
  2. Register your product, and take a look at the support options mentioned above.
    (You can also check whether your question has already been asked in the knowledge base or in one of the forums free of charge.)
  3. Contact us via the support center. You can generally expect to receive a response within two business days.

Support Center login

 

 

Workshop For Developers Training for the Designer’s End Users
Personalized, intensive workshop, enabling developers to quickly and efficiently enhance their applications by integrating analysis and output features. Tailor-made training, troubleshooting and consulting on the Designer. We are happy to take a look at your application – please let us know in advance if you want us to do so.
  • Learn how to enhance your application quickly and easily by adding print and export features
  • Develop a solution to specific problems with List & Label experts, and increase the value of your application
  • Benefit from tailored support, and the List & Label specialists’ top tips and tricks
  • Learn how to achieve the desired results quicker and more efficiently by completing practical exercises
  • Discover how best to use the List & Label Designer to create analyses and reports
  • Benefit from the expertise of the List & Label experts – whether you’re a beginner or an advanced user

1 participant/day:
€ 1380 (plus VAT)

Each additional participant:
€ 520 (plus VAT)

Plus expenses and travel time if the workshop takes place at your premises.

Up to 4 participants/day:
combit program: € 950 (plus VAT)
Your own application: € 1100 (plus VAT)

Each additional participant:
€ 129 (plus VAT)

Plus expenses and travel time if the workshop takes place at your premises.

Top tip: Training via FastViewer (online video conference):
€ 150/hour (plus VAT)
 Timing: As arranged
 Location: At your premises or at combit’s site in Konstanz, Germany
Our standard terms and conditions apply


 

Request a Price Quote

Call toll-free from the US: +1 800 256 3608
Or contact us via email.

 


Last update: 2014-04-10
+1 800 256 3608 (toll-free in the US)