Important to Know

Due to the complex nature of some questions, it is sometimes not possible to answer them by telephone. In this event, written communication is preferred. In some cases you might have to send us the affected files by e-mail, for example, in the event of queries about scripts, title macros, input mask creation, output mask creation (e.g. transfer masks, label-, list-, formula templates), the document container.

Our support services provide assistance, but do not include actual execution, realization or project solution. Our competent solution partners are happy to carry out adjustments.

Depending on how complex the problem is, the support services for modified scripts or scripts you have developed yourself may not be covered by our Basic Support and are invoiced as customizing or adaptation. This is clarified by our support staff at the beginning of your support query so that you always know the status and what your options are.