List & Label 13 or higher
List & Label is available as a Professional Edition and Enterprise Edition in the form of a subscription, or as a simple Standard Edition. The subscription includes support, for the Standard Edition we provide support in a time and material basis.
Support for Professional and Enterprise Edition
The subscription includes all ServicePacks (please register product before download), all feature-updates and all updates to main versions (version changes before point) during the period of validity. In the ServicePack area you can sign up for a RSS feed to keep you updated.
Settlement
The support flatrate is included in the subscription.
Hotline
Access by naming your serial number. Please register your List & Label license in advance. Customers with an Enterprise Edition are given preferential support treatment.
By telephone
Monday to Friday 9am - 12am and 2pm - 5pm (CET)
Outside these hours, when reaching our sales & service team, you may ask for a call-back. You are given a special telephone number with your Professional or Enterprise Edition.
By e-mail
Online support request for registered customers
Should you discover program errors, you can notify us about them.
The period of validity of the subscription
1 year. Providing you do not cancel your subscription in writing at a period of notice of 3 months before the end of the contractual year, it is extended automatically for an additional contractual year.
Support for the Standard EditionThe economic Standard Edition is supplied in its simplest form, i.e. no subscription and therefore no support. You save money by helping yourself via access to knowledge base and newsgroups. The Standard Edition includes all ServicePacks (please register product before download), for the duration of one year after purchase. In the ServicePack area you can sign up for a RSS feed to keep you updated. Settlement
Settled at a price of € 45 / 15 minutes plus VAT (Billing is per commenced quarter of an hour). Hotline
Before support gets into action please fill in, sign and send back the Cost Acceptance Statement. By telephone
T +49 (0) 7531 90 60 20
Monday to Friday 9am - 12am and 2pm - 5pm (CET)
Outside these hours, when reaching our sales & service team, you may ask for a call-back. By e-mail
combit.net/en/support
Cost Acceptance Statement
Should you discover program errors, you can notify us about them. By fax
F +49 (0) 7531 / 90 60 23
Additional information
Licensing version 13 or higher
New in version 15
List & Label 12 and lower
Hotline &
Settlement
Please see details above for Standard Edition higher than version 13.
Please note:
Unused Points and inclusive basic support for List & Label 12 and earlier versions have expired on Dec 31, 2009 without replacement.
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Before support gets into action please fill in, sign and send back the
Should you discover program errors, they can be notified independently:
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Important to know
Due to the complex nature of some questions, it is sometimes not possible to answer them by telephone. In this event, written communication is preferred. In some cases you might have to send us the affected files, e.g. reduced source code, and similar. This also includes queries on templates for labels, lists and forms.
Our support services provide assistance, but do not include actual execution, realization or project solution.
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